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Thank you for shopping with Loco Balls. Please read the following information regarding our shipping and delivery process.

• Orders are processed within [1–3 business days] of payment confirmation (excluding weekends and public holidays).
   
• Once your order has been dispatched, you will receive a confirmation email where applicable.
   

• We currently ship within Australia only.
   
• At this time, we do not offer international shipping.
   

• Orders are shipped via reputable third-party carriers.
   
• Delivery timeframes are estimates only and may vary depending on location and carrier delays.
   

Estimated delivery times:

• Standard shipping: [2–7 business days]
   
• Regional or remote areas: May take longer
   

Loco Balls is not responsible for delays caused by postal services, weather events or other factors outside our control.

• Shipping fees are calculated at checkout based on your location and order size.
   
• Any applicable shipping costs will be displayed before you complete your purchase.
   

• Please ensure that your delivery address is correct at checkout.
   
• Loco Balls is not responsible for orders delivered to an incorrect address provided by the customer.
   
• Once an order has been dispatched, we are unable to change the delivery address.
   

If your order arrives damaged or incorrect:

• Please contact us within 48 hours of receiving your order.
   
• Include your order number and clear photos of the issue.
   
• We will assess the issue and arrange a replacement or refund where appropriate.
   

• If your order appears to be delayed or lost in transit, please contact us and we will assist where possible.
   
• Once an order has been handed to the carrier, delivery is subject to the carrier’s terms and conditions.
   

• Our products are dry protein ball mixes and do not require refrigeration during shipping.
   
• Proper storage after delivery is the responsibility of the customer.
   

If you have any questions about shipping or delivery, please contact us at:

Loco Balls
Email: sales@locoballs.com
Website: https://locoballs.com